Ascend MANAGE & Ascend SUPPORT

AscendMANAGE   How can you maintain a consistently high service level for your user base, and retain your internal skills and knowledge to maintain control and progress improvements?   Ascend MANAGE is a modular outsourced managed service, customised to integrate 100% with your ICT support teams.   Skills and Coverage twin challenges Maintaining a support infrastructure requires constantly updated skills, without leaving yourself exposed to one or two “stars” who are sorely missed when ill, on holiday or move to alternative employment. At the same time, user needs are increasing and technology savvy users are constantly battling to introduce newer methods of working, any time, any place and anywhere.   Is there a better way of using your current technologies? Can collaboration be more than email discussions? Are system changes always in-line with compliance and best practice? Must configuration work be scheduled outside business hours to ensure no service downtime? Can budgets stretch to meet this additional consultancy, overtime and support cost?   Ascend MANAGE provides a strong and reliable infrastructure that can be used as a senior referral within your existing infrastructure, looking after specific technologies/ key projects, or completely managing your services as a professional virtual department: all measured against a strict Service Level Agreement and with regular service review and progress improvement meetings.   All our engineers hold the highest level of vendor accreditation for the technologies we manage, and are selected once they have gained a minimum of two years real world experience of maintaining systems. Operating on a 24 x 7 x 365 basis we constantly monitor and proactively manage your IT investments, ensuring that critical work can be carried out to the highest standard anytime, day or night. Professional oversight All actions are overseen by experienced senior consultants, providing validation and fine tuning tasks to obtain the maximum benefit for clients. Regular program improvement discussions can be conducted with key personnel to understand business drivers, recommend improvements and optimise the investment and service

Transparency, Flexibility Our secure online services portal provides complete transparency for all of our activities. It includes quarterly and customised reports,   You can contact AscendMANAGE via the secure online portal, email   The service is available 24x7x365 allowing management and administrators’ real-time visibility, access and reporting at the click of the mouse.   Optionally we can integrate with clients’ existing ticketing systems, and update incident requests without your organisation needing to change internal procedures.   Ascend MANAGE is a part of the Ascend SERVICES portfolio which include Ascend CONSULT, Ascend TRAIN, Ascend SUPPORT, and Ascend ID.  Download the pdf

 

AscendSUPPORT

 

Support is much more than “we’re looking into it”. Today’s environment demands minimum
business impact and the reassurance of knowing root causes and known issues.

More capable more complex

As technologies become more capable and integrated they also
become increasingly complex. Previously, users had one fixed way
of reaching corporate resources. Now, access must be provided
both flexibly and secure, from trusted and un-trusted endpoints.
Due to increased reliance on critical systems, outages, failures and
downtime have never had a bigger or detrimental business impact.

 

Greater capability means more complex system setups. More
data and disparate methods of access result in greater risk of data
leakage. Faster networks mean more feature rich content but
also increased susceptibility to malware infection across corporate
networks. Having a partner with the skills and resource to support
these evolving challenges has never been more critical.

 

Ascend SUPPORT provides a professional ITIL V3 framework model
to support the most demanding client expectations. Qualified
engineers work at resolving your issues with the least possible
delay. Firm escalation procedures ensure problem management
doesn’t stall waiting for responses. Additional validation of client
information means clear and correct answers are given, improving
the speed and service clients receive.

 

All our engineers hold the highest level of vendor accreditation, and
are constantly updated regarding new version detail and feature
sets. Calls are quickly allocated and the most skilled within the
technology area begins work on a resolve immediately. Two work
threads begin, to minimise business impact, restore services and
simultaneously identify root causes.

 

Professional oversight

All actions are overseen by experienced senior consultants,
providing validation and fine tuning tasks to obtain the maximum
benefit for clients. Regular program improvement discussions can
be conducted with key personnel to understand business drivers,
recommend improvements and optimise the investment and service
it provides.

Transparency, Flexibility

Our secure online services portal provides complete transparency
for all of our activities. It includes quarterly and customised reports,
live feeds, incidents and the responses, made by whom and when.
You can contact Ascend SUPPORT via the secure online portal, email
or freephone.

 

The service is available 24x7x365 allowing management and
administrators’ real-time visibility, access and reporting at the click
of a mouse.

 

Optionally we can integrate with clients´ existing ticketing systems,
and update incident requests without your organisation needing to
change internal procedures.

 

Ascend SUPPORT is a part of the Ascend SERVICES portfolio which include Ascend CONSULT, Ascend TRAIN, Ascend MANAGE, and Ascend ID.

 

 Download the pdf

 

Further information on our services is available from our marketing team on 0118 979 0000 or email us at info@acenseo.com.