Acenseo - Service Level Management

Service Level Management   Improves end-user satisfaction by ensuring adherence with service level agreements...   Managing Service Level Agreements (SLAs) requires precise auditing of all activity that permeates the IT infrastructure—including servers, workstations, routers, switches and firewalls. Capturing and storing the events from all of these systems and devices can generate millions of log entries every day. To properly and efficiently audit service levels, IT needs to automatically collect and analyze all operational log data in real time. Only then can IT gain the necessary insight to measure service levels and the necessary information for proactive assessments that will enable meeting the service levels required. Instant access to all IT data provides the information needed to improve network and application availability and performance. LogLogic provides the answer to this challenge by continuously auditing network and system activity in real time to help IT understand who’s accessing the data, which applications are being utilized for business transactions, how the network is holding up, how disks and databases are performing, and which systems are involved in the process. This allows organizations to track the end-to-end business activity and generate alerts required to fix slow-downs, holes, or breaks in the process or workflow. Meet Demanding Performance Levels Improves end-user satisfaction by ensuring adherence with service level agreements Mitigates the risk of critical system and application downtime by automating troubleshooting activities Helps troubleshoot breaks or latency in the end-to-end workflow of business operations to prevent prolonged system and application issues from impacting business Improves network, system, application, and database performance and availability by expediting root-cause-analysis and problem resolution Lowers operating costs by reducing time spent on manually monitoring massive amounts of log files   Further information on LogLogic Solutions is available from our Sales team on 0118 979 0000 or email us at info@acenseo.com.